A leaseholder contacted us regarding carrying out Right to Manage. It is a nice 3 story town house located a short walk from the High Street. The freehold is owned by one of the Britain’s largest landlords. They have a large management company which manages the block.
The leaseholders said they were experiencing some of the following problems:
We carried out a site visit and met up with three of the residents. The block was reasonably maintained, which was good. The problem was the service they received from the managing agent. They felt they were treated like little fish in a big pond. We confirmed we could carry out the Right to Manage and carry out the Block Management afterwards.
We give the residents the tools they needed to help canvas other leaseholders and then we arranged a meeting with them. 80% of the residents attended the meeting. It was a great turnout. We explained the Right to Manage process and the Block Management Services Meridian Management would provide. They were pleased with the methods we intended to use and all signed up to become members of the RTM company.
Our Legal Services Director started carrying out the due diligence straight away. A few issues did come up that could have tripped up someone less experienced with the RTM process. We resolved these issues and submitted the claim to the landlord.
The current managing agent and landlord passed the claim to their solicitors to validate. They queried different aspects of the RTM process and asked for various supporting documentation. A few weeks after submitting the claim we received a letter from the landlord’s solicitor saying that they would not be disputing the claim.
Thank you for helping us gain the Right to Manage in order for us to appoint our own agent. You explained the process clearly and we were surprised to find that we had very little to do. We were really pleased that the Landlord’s agent is not continuing with their proposed major works plans. Instead, you have negotiated with the Landlord for us to take control of planning and organising these works with our new agent.